At Prism Psychology we are committed to protecting your privacy in compliance with the General Data Protection Regulation (GDPR), the Dutch Data Protection Act (AVG), the Medical Treatment Contracts Act (WGBO), and the Quality, Complaints, and Disputes Healthcare Act (Wkkgz). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our psychological services or visit our website.
 

1. We collect the following personal data when you engage with our services or website:

 

• Contact Information: Your name, email, phone number, and address (if provided for bookings or inquiries).

• Health Data: Session notes, treatment plans, goals, or other sensitive information you share during counseling, as required for your client dossier under WGBO (only with your explicit consent).

• Website Data: IP address, browser type, and usage data via cookies (if applicable) for analytics purposes.

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2. We process your data to:

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• Provide psychological services, including scheduling, therapy sessions, and maintaining a client dossier as mandated by WGBO.

• Communicate with you (e.g., appointment confirmations, follow-ups).

• Comply with legal obligations under GDPR, WGBO, Wkkgz

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3. We do not share your data with third parties except:

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• With your explicit written consent (e.g., for referrals to other professionals).

• When required by law (e.g., Dutch Tax Authority, Health and Youth Care Inspectorate for Wkkgz incident reporting).

 

4. Wkkgz Complaints Procedure

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• As required by Wkkgz, we are affiliated with the Nederlands Instituut van Psychologen (NIP) for handling complaints. If you have concerns about our services, please contact us first at lenageorgiadi.psy@gmail.com. If unresolved, you can escalate to the NIP complaints procedure via www.psynip.nl/klachtenregeling.